Design

Why Authenticity Is the Biggest Lie in Branding

Redesigning a website is about improving user experience, functionality, and brand alignment.

Shrey Bajaj

September 18, 2025

Everyone wants their brand to be authentic these days. Agencies promise it in every proposal. Clients demand it in every brief. Consultants write endless LinkedIn posts about the importance of authentic brand expression. There's just one tiny problem with this obsession: authentic brands don't actually exist.

Think about it for more than five seconds. Every brand is artificial by definition. Someone sat in a conference room and decided what this company should feel like, look like, and sound like. They picked fonts that represent the brand personality and colors that align with the brand values. They crafted mission statements and chose imagery that supports the desired perception. Nothing about this process is authentic. It's all carefully constructed theater.

The entire branding industry operates on this fundamental contradiction. We create artificial personalities for companies, then spend enormous energy making those personalities feel natural and unforced. It's like method acting for corporations.

But here's where it gets really weird: the brands we perceive as most authentic are usually the most carefully constructed ones. Ben & Jerry's feels authentic because they've spent decades meticulously crafting their hippie ice cream guys persona. Their activism isn't spontaneous expression. It's strategic positioning that happens to align with the founders' personal beliefs. Their quirky flavor names aren't accidental creativity. They're engineered to reinforce the brand's unconventional personality.

The same pattern repeats across industries. Patagonia feels authentic because they've been obsessively consistent about environmental messaging for forty years. Their activism predates their marketing budget, which gives it credibility. But make no mistake: every communication is carefully planned to reinforce their positioning as the anti-corporate outdoor brand.

Even brands that position themselves as transparent and honest are performing transparency and honesty. Buffer's radical openness about salaries and company metrics isn't accidental authenticity. It's strategic differentiation in an industry known for opacity and secrecy.

The real secret isn't authenticity. It's consistency. When a brand says and does the same things repeatedly over long periods, our brains start to believe it's just who they are. Repetition creates the illusion of authenticity. Consistency builds the foundation for perceived genuineness.

Nike doesn't feel authentic because they're being themselves. They feel authentic because they've been saying the same thing about performance and achievement since the 1970s. Their messaging has evolved and their campaigns have changed, but their core positioning remains remarkably consistent.

This consistency extends beyond marketing communications into operational decisions. The most convincing brand authenticity comes from alignment between what you say and what you do. When your internal culture matches your external messaging, the performance becomes more convincing.

Instead of chasing authenticity, chase coherence. Make sure everything your brand does ladders up to the same core idea. Be boringly consistent about your point of view. Repeat your message until you're completely sick of it, then repeat it some more. Your audience is just starting to notice what you've been saying all along.

Authenticity is what happens when people forget you're performing. The only way to make them forget is to never break character. The paradox of modern branding: to seem real, you have to be fake. But you have to be fake in exactly the same way, every single time, for a very long time.